Asbestos & You is committed to working within a fair and transparent framework for the charging of fees, the provision of protection for fees paid in advance and the refund of payments where appropriate.
Participants in Asbestos & You training programs can ask for a refund in the event of the following:
- Services are not provided e.g. cancellation of course
- The financial failure of Asbestos & You
- The fair and reasonable non-attendance of student e.g. sickness, family emergency. Such matters will be decided on a case-by-case basis by the RTO Manager
- Asbestos & You will negotiate a fair and reasonable level of refund in the event of other circumstances e.g. lack of satisfaction with services offered, or where disciplinary issues have led to a student being asked to withdraw from a program.
Refunds may take two to three weeks to process.
An Application for Refund Form is available from the RTO on request. Should a student wish to withdraw from a course the following will be required:
Fill out a Asbestos & You Withdrawal Form which is available from the RTO on request. Once signed, submit to trainer or send to Asbestos & You.
Asbestos & You will contact the student upon receipt of the withdrawal form to assess and discuss any outstanding issues e.g. return of course materials, completed units, outstanding fees, etc.